DELIVERY INFORMATION
We can deliver to
most UK postcodes (check below for exclusions in the Highlands and
Islands). Our delivery days are Tuesday to Saturday. Order online
by 4pm for next day delivery.
Local deliveries
and collections
In addition to our
nationwide overnight delivery service we are also able to deliver
locally to our office in Petersfield, Hampshire (Mon to Fri only)
and within central
London on the same day from our shop in Selfridges. You may also
like to collect from either place and save on the delivery charge!
Please call Petersfield on 01730 818300 (Mon to Fri) or our
concession in Selfridges on 020 7318 3894 (open every day) for more
information.
Presentation
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Our bouquets are
beautifully wrapped in tissue and cellophane and placed in a water
bubble to keep them perfectly fresh on their journey. They are
delivered in a gorgeous green box which is tied with a floppy satin
ribbon.
A handwritten
message card, flower food and care instructions will be enclosed
with the bouquet.
Order
Confirmation
An order
confirmation will be sent to you when your order has been placed.
Please keep this in a safe place as you will need to quote the
order number if you have any queries.
Delivery Days
We can deliver the
next day if the order is placed on our website by 4pm. Our delivery
days are Tuesday to Saturday.
We offer same day
delivery in central London through our shop within Selfridges,
Oxford Street, London. Please call 0207 318 3894 to place an
order.
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Delivery
Costs
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Standard Next Day
Delivery
Service:-
Tues to Fri 8am to 6pm
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£6
per item to one delivery address
£6 for
additional items to the same delivery address
Up to
a maximum price of £60 to one
delivery address
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Premium Next Day
Delivery
Service:-
Tues to Sat 8am to 1pm
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£15
for the first item to one delivery address
£10 for additional items to the same delivery
address
Up to
maximum price of £105 to one delivery address
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Delivery
Postcodes and Exclusions
We can deliver to
most UK postcodes but there are exceptions in the highlands and
Islands. We are currently unable to delivery to the
following postcodes or areas:-
AB37-38, AB41-56, IV1-20,
IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39,
PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40,
PH30-32, PH34-41,PH50,,HS1-9, IV41-56, KA27-28, KW15-17, PA20,
PA41-49, PA62-76, PH42-44, ZE1-3
Northern Ireland, Isle of
Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.
What will
happen if the recipient is not home to receive the
flowers?
There is a comments section
on the checkout pages which allows you to suggest a suitable
place for the courier to leave the flowers if the recipient is not
home. The flowers will, by default, be left on the step if
possible or with a neighbour. If you would prefer that the flowers
are not left on the step or with a neighbour but re-delivered by
the courier then please specify this in the comments section. In
this case a card will be posted through the letterbox and the
recipient will need to telephone the courier depot to arrange for
re-delivery.
Payment Cards
Accepted
We accept MasterCard, Visa,
Switch, Maestro, Solo and Delta cards.
Cancellation
Two working days notice
prior to the delivery date will be required for cancellations of
bouquets and fresh petals. For other non-perishable products we
require one working days notice prior to the delivery
date.
Should you need to cancel
an order for any reason please e-mail us using the form in our
Contact Us page or telephone us on 01730 818300.
Amending Your
Order
If you wish to make any
other changes to your order you may do so by e-mailing us using the
form in the Contact Us page of our site or by calling us on 01730
818300. Please advise us 24 hours in advance of the delivery date
to allow us time to make the changes that you would
like.
Refunds Policy
In the unlikely event that your flowers arrive
damaged please notify us within 24 hours. We offer a no quibble
refund or replacement policy
£00.00
