DELIVERY INFORMATION

Delivery information for trade customers can be found on our trade page.

Presentation

Our bouquets are beautifully wrapped in tissue and cellophane and placed in a water bubble to keep them perfectly fresh on their journey. They are delivered in a gorgeous green box which is tied with a floppy satin ribbon. A handwritten message card, flower food and care instructions will be enclosed with the bouquet. Order Confirmation An order confirmation will be sent to you when your order has been placed. Please keep this in a safe place as you will need to quote the order number if you have any queries. Delivery Days We can deliver the next day if the order is placed on our website by 2.30pm. Our delivery days are Tuesday to Saturday.We do not currently offer same day delivery.

Delivery Costs

Standard Next Day Delivery  Service:- Tues to Fri 8am to 6pm	£6 per item to one delivery address  £6 for additional items to the same delivery address  Up to a maximum price of £60 to one delivery address
Premium Next Day Delivery  Service:- Tues to Sat 8am to 12 noon	£15 for the first item to one delivery address  £10 for additional items to the same delivery address  Up to maximum price of £105 to one delivery address

 

 

 

 

 

Delivery Postcodes 

We can deliver to most UK postcodes but there are exceptions in the highlands and Islands. We are currently unable to delivery to the following postcodes or areas:-

AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50,,HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3

Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.

What will happen if the recipient is not home to receive the flowers?

There is a comments section on the checkout pages which allows you to suggest a suitable place for the courier to leave the flowers if the recipient is not home. The flowers will, by default, be left on the step if possible or with a neighbour. If you would prefer that the flowers are not left on the step or with a neighbour but re-delivered by the courier then please specify this in the comments section. In this case a card will be posted through the letterbox and the recipient will need to telephone the courier depot to arrange for re-delivery.

Payment Cards Accepted

We accept MasterCard, Visa, Switch, Maestro, Solo and Delta cards.

Cancellation

Two working days notice prior to the delivery date will be required for cancellations of bouquets and fresh petals. For other non-perishable products we require one working days notice prior to the delivery date. 

Should you need to cancel an order for any reason please e-mail us using the form in our Contact Us page or telephone us on 01730 818300.

Amending Your Order

If you wish to make any other changes to your order you may do so by e-mailing us using the form in the Contact Us page of our site or by calling us on 01730 818300.

Refunds Policy

In the unlikely event that your flowers arrive damaged please notify us within 24 hours. We offer a no quibble refund or replacement policy