Late delivery: If we don’t deliver by the day scheduled, we will refund your delivery cost or equivalent credit note. The only exceptions are when our courier attempts delivery on time and the delivery cannot be made for some reason outside of our control. Examples of these exceptions include but are not limited to: an incorrect address; the recipient not being at home; the nominated place to leave the delivery not being available or not ‘safe and dry’; a business address being closed, etc. and severe weather. If we miss the delivery otherwise, we make up for it.
Quality Issues: If for some reason our flowers arrive in substandard condition, we will provide a free replacement or equivalent credit note. This does not cover minor blemishes or if just a couple blooms are slightly damaged and simply require a few petals to be ‘picked’ off. Our flowers come in a partially open bud form to maintain freshness and durability while they make the journey to you. Please follow the care instructions provided and wait a couple of hours for the flowers to hydrate to fully assess their condition.
Short vase life: If your flowers do not last five days, except in very warm weather, we will provide a free replacement. This requires a photo to be emailed to us within four days of delivery. However, this is subject to you having followed the simple Care Instructions we include.
Inaccurate flower delivery: If we make a mistake and send completely the wrong order, we’ll send a free replacement or provide the equivalent credit note. This requires a photo of the flowers within 2 hours of delivery. Slight colour variations from the images on our website are common, and we do reserve the right to substitute some varieties with others due to availability or quality issues, so please understand that nature isn’t perfectly consistent and this may result in slight product variations.
And what, is not? Things that are beyond our control: Acts of God or Nature such as severe weather that causes delays, wrong or non-existent addresses.
A minor blemish or a dropped petal or two: Flowers have natural variation and not every flower will be pristinely perfect. Nature gives us these imperfections to show us the beauty of it all and this is a part of the experience of receiving flowers from our small, British and Fairtrade farms rather than mass produced ‘factory’ flowers!
- English Scented Sweet Peas – available March to July
- English Scented Roses – available summer only
- Kenyan (Fairtrade) Scented Roses – available all year round
- David Austin Roses – available all year round
- Herbs & Foliage – available all year round
- Seasonal English Flowers – available in their seasons
Our full range is available via RFC Trade Sales direct or a selected range is also available via our dedicated representative in New Covent Garden Market – Zest Flowers Ltd.
Available Tues to Sat 8am - 10.30am
£20 for the first item to one delivery address
Please note: each delivery charge covers up to 30kg and can include multiple boxes. Orders over this weight will incur an additional delivery charge for each 30kg.
Currently we deliver to most UK postcodes. However, there are exceptions in the highlands and Islands as it can take two days to reach by van and sadly this compromises our ability to guarantee the flowers for a full five days. Just like us, our flowers don’t like to spend any more than 24 hours in van!
As a result, we are unable to deliver to:- AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3 Northern Ireland, Isle of Man, Jersey, Guernsey, Scilly Isles.
For customers looking to deliver to Isle of Wight or Jersey, we are able to offer this service for telephone orders only. Please contact our Trade team on +44 (0)1730 818 300 and they will give you the delivery costs.
We do not deliver flowers to any international markets, but never say never. It may happen in the future! If you would like to send non-perishable items then please call us +44 (0)1730 818 300 to order and we can arrange to get these throughout the UK and internationally (subject to international delivery charges).
In the unlikely event that your flowers arrive damaged (beyond a few minor blemishes and dropped petals) or there are any quality issues, please call us immediately. We will do our best to get some replacement flowers to you as soon as possible, but this will be subject to stock availability and your location. If we are not able to send replacement flowers to you, we will offer you a credit note to be used on your next order. We do ask for an image with any quality issues or damaged flowers so we can look into any issues thoroughly and feedback to our flower farmers and couriers as appropriate.
We will also consider a credit note for deliveries on the wrong day, or the delivery of incorrect items except where flowers have been substituted due to availability in accordance with our terms and conditions.
We do not offer refunds or credits for things that are out of our control such as Acts of God or Nature such as severe weather that causes delays, wrong or non-existent addresses, no obvious safe place for deliveries to be left and minor blemishes on flowers, or a dropped petal or two.
Our head office is open from 9.00am to 5.00pm Monday to Friday. If you have a query or request please call us on 01730 818 300 nor email firstname.lastname@example.org.
Our head office and collection address is: The Flower Packing Shed, Hinton Ampner, Alresford, SO24 0LF
You can contact us by visiting our Tradecontact page.