Products (excluding flowers) can be returned to us at The Real Flower Co, Flower Packing Shed, Hinton Ampner, Nr Alresford, SO24 0LF.
Please include your order number and/or delivery address within the package you are sending back to us.
All returns must be organised by the customer themselves, at their own expense. Once the goods are safely received back at our flower shed, we will organise a refund on the product only.
We hope you'll love your purchase. However, we do not offer exchanges for change of mind, incorrect selections, or unwanted items.
Exchanges are only accepted if an item is found to be faulty or damaged upon receipt. If you believe your item is faulty, please contact us within 48 hours of delivery, providing your order number and photographs of the issue where possible. We will assess the item and, if a fault is confirmed, arrange an appropriate replacement or exchange.
This policy does not affect your statutory rights.
For any further information regarding our returns & exchanges policy, please get in touch with us at [email protected] or 01730 818300.
