Delivery & Cancellation

Delivery Charges (inc Vat)

Next Day Courier delivery nationwide* (Tuesday-Saturday):

£20 – pre - 10.30am

Free collection

Collect free (Monday – Friday) from our Hampshire workshop:

Unit 2, Durleighmarsh Farm, Petersfield, Hampshire GU31 5AX

Bucket deliveries

Available on request, subject to availability. Please call the Trade team to discuss your individual requirements.

For more information call our trade team on 01730 818 300

Delivery Postcodes and Exclusions

We can deliver to most UK postcodes but there are exceptions in the highlands and Islands as it can take two days to reach by van and sadly our flowers don't suit that environment. Unfortunately we are unable to deliver to:

AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3 Northern Ireland, Isle of Man, , Scilly Isles.

We are able to deliver to the Isle of Wight, Jersey, Guernsey and Ireland but unfortunately we can't offer this service online. Please call our trade team on 01730 818 300 and they will give you the delivery costs and timelines.

What will happen if I am not at the delivery address to receive the flowers?

There is a comments section on the checkout pages which allows you to suggest a suitable place for the courier to leave the flowers if no-one is going to be at your requested delivery address. The flowers will, by default, be left safe and dry on the premises or with a neighbour. If you would prefer that the flowers are not left on the step or with a neighbour but re-delivered by the courier then please specify this in the comments section. In this case a card will be posted through the letterbox and then you will need to telephone the courier depot to arrange for re-delivery. Please note that the courier will not call you to ensure you are at home before delivery.

 

Cancellation Policy

Order Cancellation

Whilst we understand that plans can change, once your order is placed, it is then sent to our farm where your stems are reserved specifically for you until they are ready to be cut and dispatched to fulfil your order. This forms an integral part of the premium service we provide to our Trade customers. The stems you order therefore cannot be resold to others.

We regret it is not possible for us to accept cancellations within 7 working days from the despatch date. Your acceptance of this is appreciated.

Order Amendments

If you wish to make any other changes to your order you can do so a minimum of 7 days before the dispatch date of your order by e-mailing us using the form in the Contact Us page of our site or by calling us on 01730 818 300. Any amendments or additions within 7 days of your dispatch date should be requested by emailing the Trade team on trade@realflowers.cio.uk or calling 01730 818 300. We will do what we can to help.

Should you wish amend your delivery address or instructions, please advise us at least 24 hours in advance of the delivery date to allow us time to make the changes that you would like.