This page (together with any documents referred to in it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website realflowers.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
realflowers.co.uk is a site operated by M&R Morton trading as The Real Flower Company (we). We are registered in England and Wales under company number 3533003 and with our registered office at M&R Morton Ltd, Sheep Dip, Joan’s Acre Lane, Hinton Ampner, Alresford, Hampshire, SO24 0LF. Our main trading address is Flower Packing Shed, Joan’s Acre Lane, Hinton Ampner, Alresford, Hampshire, SO24 0LF. Our VAT number is 712147861.
All intellectual property rights concerning this website, including, but not limited to, design, text, graphics, logos, images and other materials, are owned by M&R Morton, our licensors, our partners or our affiliates. No content or trademarks may be reproduced, copied, used, sold, or duplicated without our prior written consent.
We reserve the right to withdraw or amend our website at any time. Where we have provided you with a user ID, password or other security measures, this information must be treated as confidential and may not be disclosed to any third party. In using our site, you agree to accept and abide by all of our Terms and Conditions and act by the law. You may not alter, impair or interfere in any way with our website. If you default negligently in any obligations set out in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to M&R Morton, our affiliates, partners or licensors. By placing an order through our site, you warrant that
a. You are legally capable of entering into binding contracts
b. You are at least 18 years old.
After placing your order, you will be sent a confirmation e-mail detailing your transaction ID number and confirming the value of your order, which has been debited from your credit or debit card.
If you have any queries regarding your order, please contact our customer service team on 01730 818300 or send an email to [email protected]. Our customer service team is available from 9.00 am to 5.00 pm Monday to Friday.
We will contact you by email or telephone if we have any queries relating to your order.
The purchase of alcohol from The Real Flower Company is subject to age requirements specified by law. Under the Licensing Act of 1964 (United Kingdom), 1976 (Scotland), 1988 (Ireland) and 1990 (Northern Ireland), it is illegal for any individual under the age of 18 to buy or attempt to buy alcoholic liquor.
For this reason, we may refuse an order or refuse to make a delivery to anyone we suspect to be under 18 years old. By placing an order online, you are confirming that you are the person ordering the alcohol and that the designated recipient is aged 18 or over.
Alcoholic deliveries must be signed for by an adult aged 18 years or older. If there is no one 18 or older at the address when delivery is attempted, the goods will be retained by the driver until delivery can be rearranged by the intended recipient. Alternatively, on placing an order, you may give instructions explaining if and where you would like the items to be taken and signed for by an appropriate adult, such as a neighbour (aged 18 or over). Please note that this must be an address within the neighbourhood.
We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
With the exception of our Trade section, all prices for products on our website are inclusive of VAT at current rates. All prices exclude delivery.
Prices are liable to change at any time.
Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a product's correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject the order and notify you of such rejection.
We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.
Payments may be made using a debit or credit card. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
We will send out goods according to the delivery day and the option selected. We reserve the right to substitute flowers or foliage to the value of the order placed if we do not have the exact flowers or foliage in stock.
Your details and/or the details of the recipient may be shared with our couriers in order to complete the delivery of your order.
Our goods are sent out by courier on a signature-required delivery. This means that the flowers can be left on the property (porch or step) or with a neighbour if there is no one home to accept delivery. If there is an alternative place to leave the flowers on the property please specify this when prompted to do so in the checkout area of our site. If you do not want the flowers to be left if no one is home, then please write this in the comments box in the checkout area. The flowers will be taken back to the delivery depot, and the recipient will be left a card asking them to call to arrange redelivery.
The products will be at your risk from the time of delivery.
We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown.
We do not accept any liability for incorrect postcodes or house names, or numbers leading to deliveries to incorrect addresses.
Flowers and Petals:
We guarantee our bouquets for 5 days from delivery, provided that the care instructions are followed. Our petals will last for approximately 24 hours from the delivery date if they are kept in a cool place.
We endeavour to dispatch all of our flowers in perfect condition. In the unlikely event that your flowers have been damaged in transit, please keep the flowers and contact us within 24 hours of receipt. We cannot be liable for claims reported outside of this time.
Where possible, we will offer to replace the damaged flowers. To initiate refunds, we do require full photographs of the arrangement.
Products (excluding flowers) can be returned to us at The Real Flower Co, Flower Packing Shed, Hinton Ampner, Nr Alresford, SO24 0LF.
Please include your order number and/or delivery address within the package you are sending back to us.
All returns must be organised by the customer themselves, at their own expense. Once the goods are safely received back at our flower shed, we will organise a refund on the product only.
We require two working days’ notice prior to the delivery date for cancellations of bouquets and fresh petals in order to avoid wasting the flowers our farmers have cut for you. For other non-perishable products, we require one working day’s notice prior to the delivery date. Should you need to cancel an order for any reason, please email us using the form on our 'Get in Touch' page or telephone us on 01730 818300.
Any promotions and special offers are only applicable for new orders placed between the dates stated and cannot be applied to any orders placed outside of the promotional period, regardless of the scheduled delivery date. Orders placed and/or paid for before or after any promotional period will not be eligible for any discounts, refunds or compensation relating to the promotional offer.
We reserve the right to vary these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We have taken great care that your visit to our website is a positive one and that your privacy is always respected.
Your questions, comments or requests regarding this privacy policy are welcome and should be addressed to us at [email protected]. You can also call us on 01730 818 300 or write to us at The Real Flower Company, Flower Packing Shed, Hinton Ampner, Alresford, Hampshire, SO24 0LF.
The Real Flower Company x Lulu Guinness
@therealflowerco and @lulu_guinness have teamed up to offer you the chance to win a 6-month luxury large bouquet subscription and your choice of Lulu Guinness bag.
- Each entrant shall enter the competition via Instagram by:
- Follow @therealflowerco and @lulu_guinness on Instagram
- Like the competition post and add a comment
- Share to their Instagram story for an extra entry (must be public to be valid)
Competition terms and conditions
For the purposes of these Terms and Conditions, "The Promoter" refers to The Real Flower Company, whose Instagram handle is @therealflowerco and *Lulu Guinness, whose handle is @lulu_guinness. The "Prize" refers to *Monthly supply of 1 x Large bouquet from The Real Flower Company for six months* and a handbag of your choice up to the value of £350.
- Competition is valid until 12/06/23 13:00 pm (BST).
- No purchase necessary. Winners will not be required to pay to enter the competition.
- Entrants must be over 18 years old on the date of their entry.
- Employees of The Promoter are not eligible to enter.
- This competition is open to mainland Great Britain residents only.
- Instagram and Meta are not in any way affiliated or involved in the competition.
- One winner will be chosen at random after the competition deadline, who has fulfilled the criteria above.
- The winner will be contacted by us within 24 hours via Instagram DM and has 48 hours to claim their prize after which point, we will select another winner.
The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
To the extent permitted by applicable law, the Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
The Prize relies on seasonality, and bouquets will vary month on month.
Our goods are sent out by courier on a signature-required delivery. This means that the flowers can be left on the property (porch or step) or with a neighbour if there is no one home to accept delivery. If there is an alternative place to leave the flowers on the property, please specify this when prompted to do so in the checkout area of our site. If you do not want the flowers to be left if no one is home, then please write this in the comments box in the checkout area. The flowers will be taken back to the delivery depot, and the recipient will be left a card asking them to call to arrange redelivery. The products will be at your risk from the time of delivery.
We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown.
We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.
We can deliver to mainland Great Britain. Where we cannot deliver to a postcode within mainland Great Britain, an alternative prize of equal or higher value will be provided and no other correspondence entered into.
The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize.
In the event of unforeseen circumstances beyond The Promoter’s reasonable control, The Promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
The Promoter's decision is final. No correspondence will be entered into.
The winner’s name and social media username may be posted on the social media profiles of the promoter after the winner has been selected.
Subscription Terms and Conditions
Effective date: June 2026
These terms and conditions govern your LORE subscription, provided by M and R Morton Limited, trading as The Real Flower Company, a British flower grower and florist. By subscribing to LORE you agree to be bound by these terms. Please read them carefully before subscribing.
LORE is a seasonal flower subscription offering monthly deliveries of hand-grown English flowers and seasonal foliage, grown on our farms in Hampshire and West Sussex. Each box is composed according to what is at its most beautiful and abundant in the garden that month.
Your LORE subscription delivers one curated seasonal bouquet per calendar month, composed of flowers and foliage grown on our Hampshire and West Sussex farms. Each arrangement is designed around the growing season and the natural availability of our crops. The specific flowers included will vary month to month.
All flowers are subject to seasonal availability. Because we grow what we sell, the contents of each box are determined by what the land produces. In the event that a particular variety is unavailable due to weather, crop failure, or seasonal timing, we reserve the right to substitute it with another variety of equivalent or greater seasonal beauty and value. We will always endeavour to maintain the spirit and quality of each month's box.
LORE delivers every 4 weeks, on a rolling cycle based on the start date you chose when subscribing. This means your delivery dates remain consistent throughout your subscription. Your delivery schedule will be confirmed at the time of subscription and in each dispatch notification.
Subscriptions are set up through our website. To subscribe you will need to provide your name, delivery address, email address, and valid payment details. By completing the subscription process you are entering into a rolling 4-weekly contract with M and R Morton Limited, trading as The Real Flower Company.
Once your subscription is confirmed, you will receive an email confirmation to the address provided at checkout. Please ensure your email address is accurate. If you do not receive a confirmation within 24 hours, please contact us at [email protected] or through the LORE website.
Your subscription runs on a 4-weekly cycle from the start date you selected at sign-up. Payment is taken automatically 3 days before each scheduled dispatch date. For your first box, payment is taken at the point of subscription.
We accept Visa, Mastercard, and American Express credit and debit cards, as well as Apple Pay and Google Pay. All payments are processed securely through Stripe. We do not store or have direct access to your card details.
If a payment fails, we will notify you by email. Retry attempts are handled automatically in accordance with the policies of our payment processors, Stripe and Apple Pay. If payment cannot be collected, your subscription may be paused until payment is successfully received. We reserve the right to cancel a subscription where payment remains outstanding.
The price of your subscription is confirmed at the time of sign-up. We reserve the right to adjust subscription prices, for example in response to increases in production or delivery costs. If we raise prices, we will give you a minimum of 30 days notice by email and you will have the opportunity to cancel your subscription free of charge before the new pricing takes effect.
You can update your delivery address or other account details via your online account or by contacting us directly. Any address changes must be received at least 7 days before your next scheduled delivery date in order to take effect for that delivery. We cannot accept liability for deliveries sent to an incorrect address where we have not received timely notice of a change.
You may skip any delivery by giving at least 14 days notice before the scheduled delivery date. To skip, please contact us or use your online account. Because payment is taken 3 days before dispatch, requests received within 14 days of a delivery date cannot be guaranteed to prevent that payment being taken. Where payment has already been processed for a delivery you have subsequently skipped within the notice period, we will issue a full refund within 7 to 10 working days.
You may cancel your subscription at any time. To avoid being charged for your next delivery, cancellation must be received at least 14 days before that delivery date. Because payment is taken 3 days before dispatch, requests received after the 14-day notice window cannot be guaranteed to prevent the next payment being taken, and that delivery will proceed as scheduled. Your cancellation will take effect from the following cycle.
To cancel, please email us at [email protected] or contact us via the LORE website. We will confirm your cancellation in writing.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract within 14 days of placing your first order without giving any reason, provided your first delivery has not yet been dispatched. Once flowers have been cut and dispatched, the right of cancellation does not apply to that delivery due to the perishable nature of the goods. To exercise your right of cancellation, please contact us within the 14-day window at [email protected]. A full refund will be issued within 14 days of your cancellation being confirmed.
LORE boxes are dispatched by next-day courier on Wednesdays, Thursdays, and Fridays, for delivery on Thursdays, Fridays, and Saturdays respectively. We deliver to mainland UK addresses only. Delivery is included in the subscription price unless otherwise stated.
We will confirm your delivery date in your dispatch notification, sent by email the day before your scheduled delivery. While we take every care to dispatch on time, delivery dates are estimates. We cannot accept responsibility for delays caused by our courier partners or by circumstances outside our control.
It is your responsibility to ensure your delivery address is accurate and accessible. If you wish to nominate a safe place for your delivery, please include these instructions in your account. We cannot guarantee that courier instructions will always be followed. We are not responsible for deliveries left in a safe place that subsequently go missing.
If your flowers have not arrived within 3 days of your confirmed delivery date, please contact us at [email protected]. We ask that you notify us within 7 days of the scheduled delivery date. Where a non-delivery is confirmed, we will offer you a replacement with your next scheduled delivery or a refund.
We deliver to mainland UK addresses only. We are unable to deliver to PO boxes, BFPO addresses, Northern Ireland, the Channel Islands, or the Isle of Man.
Every LORE box is packed by hand on our farm and dispatched as close to cutting as possible, to ensure your flowers arrive in the finest condition. Some flowers are sent in bud form; this is intentional and allows them to open gradually in your home over a longer period.
If your flowers arrive damaged or in poor condition, please photograph them and send the images to [email protected] within 48 hours of receipt. We will review each case individually and, where we consider the quality to fall below our standard, we will offer you a replacement in your next scheduled delivery or a full refund. Refunds will be processed within 7 to 10 working days, though your bank may take additional time to clear the credit.
Due to the perishable nature of fresh flowers, we are unable to accept returns. If you are unhappy with your delivery for any reason, please get in touch and we will do our best to put things right.
M and R Morton Limited, trading as The Real Flower Company, shall not be liable for any failure or delay in performing its obligations where that failure or delay results from causes outside our reasonable control. These include, but are not limited to: extreme weather conditions affecting our crops or courier networks, flooding or drought, acts of God, epidemic or pandemic, fire, power failure, failure of telecommunications or transport networks, industrial action, or the acts of any government or public authority.
Where an exceptional event of this kind affects a scheduled delivery, we will contact you as soon as reasonably practicable and will endeavour to arrange an alternative delivery date where possible. We are unable to guarantee replacement deliveries or refunds in such circumstances.
M and R Morton Limited, trading as The Real Flower Company, accepts liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights in relation to the quality, fitness, or description of the products supplied.
Subject to the above, our total liability to you in connection with any single delivery shall not exceed the price paid for that delivery. We exclude all liability for indirect or consequential losses, including loss of enjoyment or loss of use.
We use your personal data to fulfil your subscription, process payments, and communicate with you about your deliveries. We will never sell or pass your personal data to third parties for marketing purposes. Our full Privacy Policy is available on our website and forms part of these terms.
It is your responsibility to ensure that all personal information provided to us, including your delivery address and email address, is accurate and kept up to date.
From time to time we may offer promotional discounts for new subscribers. Unless otherwise stated, introductory offers apply to the first delivery only and are available once per household. Promotional codes cannot be used in conjunction with any other offer and cannot be redeemed against gift subscriptions.
LORE does not currently offer pre-paid fixed-term gift subscriptions. If you wish to give a LORE subscription as a gift, you may set up a rolling subscription on behalf of a recipient. The subscription will continue to bill until cancelled in accordance with section 4.3. It is your responsibility to cancel the subscription at the appropriate time.
We reserve the right to update these terms and conditions from time to time. We will notify you of any material changes by email at least 14 days before they take effect. Continued use of your subscription following notification of changes constitutes acceptance of the updated terms.
These terms, together with our Privacy Policy, constitute the entire agreement between you and M and R Morton Limited, trading as The Real Flower Company, in relation to your LORE subscription. They supersede all prior communications and arrangements.
If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the remainder, which shall continue in full force and effect.
No third party shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these terms.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with your subscription shall be subject to the exclusive jurisdiction of the courts of England and Wales.
M and R Morton Limited
Trading as The Real Flower Company
Sheep Dip, Joan's Acre Lane, Hinton Ampner, Alresford, Hampshire SO24 0LF
Email: [email protected]
Website: www.realflowers.co.uk
Grown with care. Delivered with intention.
