Delivery

Delivery Days

We can deliver the next day if the order is placed on our website by 4pm. Our delivery days are Tuesday to Saturday.

Presentation

Our bouquets are beautifully wrapped in tissue and cellophane and placed in a wet bag to keep them perfectly fresh on their journey. The flowers are delivered in a gorgeous green box, and enclosed with the bouquet will be your message in a card with care instructions and flower food.

Order Confirmation

An order confirmation will be sent to you when your order has been placed online. Please keep this in a safe place as you will need to quote the order number if you have any queries.

Delivery Costs

Standard Next Day Delivery Service:- £8.50 for deliveries made Tues to Fri 8am to 7pm per delivery.

Saturday Next Day Delivery Service:- £12.50 for deliveries made Saturday 8am to 7pm per delivery address

Premium Next Day Delivery Service:- £15.00 for deliveries made Tues to Sat 8am to 1pm

Premium Plus next Day Delivery Service:- £20.00 for deliveries made Tuesday to Fri 8am to 10.30am

These charges are per delivery address.

Delivery Postcodes and Exclusions

We can deliver to most UK postcodes but there are exceptions in the highlands and Islands of Scotland as it can take two days to reach by van and sadly our flowers don't suit that environment.

Unfortunately we are unable to deliver to:-
AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3 Northern and Southern Ireland, Isle of Man, Channel Islands, Scilly Isles and the Isle of Wight.

If you would like to send non-perishable items then please call us at 01730 818 300 to order and we can arrange to get these throughout the UK and even abroad (depending on availability). You will be advised of the cost before placing your order.

What will happen if the recipient is not home to receive the flowers?

There is a comments section on the checkout pages which allows you to suggest a suitable place for the courier to leave the flowers if the recipient is not home. The flowers will, by default, be left ‘safe and dry’. If you would prefer that the flowers are not left, or left in a very specific place then please specify this in the comments section. Please note that the courier will not call the recipient to ensure they are at home before delivery.

Payment Cards Accepted

We accept MasterCard, Visa, American Express, Switch, Maestro, Solo and Delta cards.

Cancellation

We require a minimum of two working days’ notice prior to the delivery date for order cancellations. You can cancel by calling us on 01730 818300, or by emailing info@realflowers.co.uk.

Amending Your Order

If you wish to make any other changes to your order you may do so by emailing us at info@realflowers.co.uk or by calling us on 01730 818300. Please advise us at least 24 hours in advance of the delivery date to allow us time to make the changes that you would like to make.

Refunds Policy

In the unlikely event that your flowers arrive damaged please notify us within 24 hours. We guarantee our bouquets for up to 5 days and send the flowers with care instructions to ensure they are placed in the optimum environment, however if they fail to last for 5 days please do send us an image.  We offer a no quibble refund or replacement policy but we do ask for an image so we can look into any issues thoroughly.

Hospital Deliveries

Many hospitals do not accept flower deliveries, or require very specific delivery instructions. We will undertake a delivery on the basis that the flowers can be delivered to the main reception or goods-in bay (please advise which at the time or ordering). It is the responsibility of the customer to check that flower deliveries are allowed for a specific hospital. We cannot be held responsible should we attempt to deliver flowers to a hospital but are turned away.