The Real Flower Company's Delivery Information

Delivery Days

We can deliver the next day if the order is placed on our website or by telephone, by 4 pm. We deliver 5 days a week, Tuesday to Saturday.

We don't deliver on Sundays and Mondays from our Hampshire farm.

For deliveries in central London, please get in touch with our London Shops:

New King's Road - 0207 736 6517, [email protected] (Open Monday to Saturday).

Swain's Lane - 0203 011 5556, [email protected] (Open Tuesday to Sunday).

Both can offer a same-day delivery service.

Presentation

Our bouquets are beautifully wrapped in recyclable paper and placed in a hydrated bag to keep them fresh on their journey.

The flowers are delivered in a gorgeous green box, tied with our signature ribbon. Enclosed with the bouquet will be your message (if one was supplied) in a card with care instructions and flower food.

Order Confirmation

Once you have placed your order, an order confirmation will be sent directly to you via email.

Once received, it is important to thoroughly check that all details are correct and contact us immediately if any amendments are needed. 

Please keep your confirmation email, as you will need to quote the order number if you have any queries.

Delivery Costs

Standard Delivery by 7pm, £7.99* (or FREE when you spend £100+).

Timed Delivery by 12 Noon, £11.99*.

Timed Delivery by 10:30am, £19.99*.

*These charges are per delivery address.

Delivery Postcodes and Exclusions

We can deliver to most  UK postcodes; however, there are some exceptions. Highlands and Islands require a two-day delivery service, and our flowers don't enjoy being in a box for this length of time; therefore, we are unable to deliver to the below postcodes:

AB31-56, PH15 - PH99, FK17 - FK21, G83, GY9, HS1 - HS9, IM1 - IM99, IV1 - IV99, KA27 - KA28, KW0 - KW17, PA20 - PA78, PO30 - PO41, ZE1 - ZE99.

Plus any postcode in Northern and Southern Ireland, the Isle of Man, Channel Islands, Scilly Isles and the Isle of Wight.

If you would like to send non-perishable items, please call us at 01730 818 300, and we can arrange to get these throughout the UK and even abroad (depending on availability). You will be advised of the cost before placing your order.

What will happen if the recipient is not home to receive the flowers?

At checkout, there is a 'delivery instructions' section which allows you to suggest a suitable place for the courier to leave the flowers if the recipient is not home.

By default, the flowers will be left ‘safe, dry and cool’. If you would prefer the flowers be left in a specific place, please specify this in this section.

Please note, the courier will not call the recipient to ensure they are at home before delivery.

Payment Cards Accepted

We accept MasterCard, Visa, American Express, Switch, Maestro, Solo and Delta cards.

Cancellations

For order cancellations, we require a minimum of two working days’ notice before the delivery date.

You can cancel by calling us on 01730 818 300 or by emailing [email protected].

Amending Your Order

If you wish to make any changes to your order once it has been placed please email us on [email protected], or call us on 01730 818 300.

We require a minimum of 24 hours in advance of the delivery date to allow us time to make any changes.

Gift Messages

We do not amend any gift messages unless requested to either by email or by telephone; therefore, we cannot take any responsibility for incorrect grammar or punctuation.

If your order comes through to us with no message, we will assume you wish to remain anonymous and will dispatch it with a blank card.

Due to GDPR, we are unable to advise who sent the gift if the card arrives blank.

Refunds Policy

In the unlikely event that your flowers arrive damaged, please notify us within 24 hours.

We guarantee our bouquets for up to 5 days and send the flowers with care instructions; however, if they fail to last for 5 days, please send us an image for us to review accordingly.

Hospital Deliveries

Most hospitals do not accept flower deliveries or require very specific delivery instructions.

It is the responsibility of the customer to check that flower deliveries are allowed in the hospital they are sending to. We cannot be held responsible should the couriers we use attempt to deliver but are turned away.

By placing an order, you confirm that all of the above have been checked prior to the order being placed.